Account-Based Growth explains how B2B companies can achieve sustainable growth by prioritizing their most valuable customers and aligning sales, marketing, and customer success around long-term relationships.
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In Account-Based Growth, Bev Burgess and Tim Shercliff challenge the assumption that business growth primarily depends on acquiring more customers. Their research shows that a small percentage of B2B accounts often generates a disproportionate share of profitable revenue. The authors argue that companies should identify these strategic customers, allocate resources according to their value and potential, and treat major accounts as individual markets.
The book presents an integrated approach combining account prioritization, business planning, account-based marketing, key account management, customer success, and executive engagement. Through research and industry case studies, it explains how organizations can overcome departmental silos, strengthen customer relationships, improve retention, and expand existing accounts while creating sustainable value for both customers and suppliers.
Account-Based Growth explains how B2B companies can achieve sustainable growth by prioritizing their most valuable customers and aligning sales, marketing, and customer success around long-term relationships.
In Account-Based Growth, Bev Burgess and Tim Shercliff challenge the assumption that business growth primarily depends on acquiring more customers. Their research shows that a small percentage of B2B accounts often generates a disproportionate share of profitable revenue. The authors argue that companies should identify these strategic customers, allocate resources according to their value and potential, and treat major accounts as individual markets.
The book presents an integrated approach combining account prioritization, business planning, account-based marketing, key account management, customer success, and executive engagement. Through research and industry case studies, it explains how organizations can overcome departmental silos, strengthen customer relationships, improve retention, and expand existing accounts while creating sustainable value for both customers and suppliers.
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