Account-Based Marketing explains how B2B firms can treat priority accounts as markets in their own right, aligning marketing and sales around tailored engagement that builds relationships and supports account growth.
GET THE FULL AUDIO →Bev Burgess argues that complex B2B customers should not be approached through broad campaigns alone. ABM applies the marketing process to priority accounts, starting with business context and customer priorities, then deciding where to invest, shaping propositions and messaging, and coordinating activity with sales and other customer-facing teams. The book distinguishes five approaches—Strategic, Scenario, Segment, Programmatic ABM, and Pursuit Marketing—and explains how to match them to different accounts and objectives. It also addresses programme capability, technology, measurement, and AI. The listener should come away better able to decide which accounts deserve which level of attention and understand why ABM is more than targeted advertising or short-term lead generation.
Account-Based Marketing explains how B2B firms can treat priority accounts as markets in their own right, aligning marketing and sales around tailored engagement that builds relationships and supports account growth.
Bev Burgess argues that complex B2B customers should not be approached through broad campaigns alone. ABM applies the marketing process to priority accounts, starting with business context and customer priorities, then deciding where to invest, shaping propositions and messaging, and coordinating activity with sales and other customer-facing teams. The book distinguishes five approaches—Strategic, Scenario, Segment, Programmatic ABM, and Pursuit Marketing—and explains how to match them to different accounts and objectives. It also addresses programme capability, technology, measurement, and AI. The listener should come away better able to decide which accounts deserve which level of attention and understand why ABM is more than targeted advertising or short-term lead generation.
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