Never Lose a Customer Again Audio Walkthrough
Learn why customers leave after buying and how the first 100 days shape their loyalty. Understand how better onboarding and post-sale experiences can turn new buyers into long-term customers.
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Most businesses invest heavily in acquiring customers but pay far less attention to keeping them. In Never Lose a Customer Again, Joey Coleman explains why the first 100 days of a customer relationship are critical to retention. He reveals how buyer's remorse, neglected expectations, and poor post-purchase experiences cause customers to leave, even when the product or service delivers value.
Through his eight-phase customer experience framework, Coleman shows how businesses can guide buyers from their initial decision to lasting loyalty and advocacy. The book also introduces four practical steps—Investigate, Observe, Personalize, and Surprise—to improve customer interactions. Entrepreneurs, marketers, and sales professionals will learn how to design better onboarding experiences, strengthen customer relationships, reduce churn, and encourage repeat business and referrals.
Never Lose a Customer Again Audio Walkthrough
Learn why customers leave after buying and how the first 100 days shape their loyalty. Understand how better onboarding and post-sale experiences can turn new buyers into long-term customers.
Most businesses invest heavily in acquiring customers but pay far less attention to keeping them. In Never Lose a Customer Again, Joey Coleman explains why the first 100 days of a customer relationship are critical to retention. He reveals how buyer's remorse, neglected expectations, and poor post-purchase experiences cause customers to leave, even when the product or service delivers value.
Through his eight-phase customer experience framework, Coleman shows how businesses can guide buyers from their initial decision to lasting loyalty and advocacy. The book also introduces four practical steps—Investigate, Observe, Personalize, and Surprise—to improve customer interactions. Entrepreneurs, marketers, and sales professionals will learn how to design better onboarding experiences, strengthen customer relationships, reduce churn, and encourage repeat business and referrals.
What You Get With the Full Audio
A complete, chapter-by-chapter Audio Walkthrough built to help you understand the book in depth and get more from every idea.
Complete Chapter-by-Chapter Coverage
Follow the book from beginning to end, with every chapter explained in sequence so important ideas are not lost along the way.
The Reasoning Behind the Ideas
Understand the context, logic, examples, and explanations behind the author’s ideas instead of only hearing isolated conclusions.
Built Specifically for Listening
Long-form audio designed to be easy to follow while walking, driving, training, commuting, or handling routine work.
Understand Ideas Well Enough to Use Them
Spend enough time with the concepts to see how they connect, what they mean, and where they can become useful in practice.
Hours of Focused Learning
Get the depth needed to properly explore the book instead of compressing its strongest ideas into just a few minutes.