Better than a text book
Redefining Retail Audio Walkthrough
Philip Kotler and Giuseppe Stigliano
Redefining Retail explains how businesses can compete in a post-digital world by combining technology with human interaction, optimizing customer touchpoints, and adapting to changing buyer expectations.
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Redefining Retail argues that digital and physical commerce can no longer be treated as separate worlds. Kotler and Stigliano examine Retail 5.0, D2C models, evolving customer journeys, personalization, data, and the shift from omnichannel to “optichannel”—focusing resources on the touchpoints that matter most.
The book builds these ideas into 10 guiding principles for post-digital business, including being purposeful, onlife, personal, human, exponential, invisible, and loyal. For entrepreneurs and marketers, it provides a framework for balancing high tech with high touch, designing relevant customer experiences, and building businesses around how connected customers actually discover, evaluate, and buy.