Win Keep Grow explains why subscription businesses must manage acquisition, retention, and expansion together. Listeners learn how pricing, packaging, and customer value shape profitable recurring growth.
GET THE FULL AUDIO →Mark Stiving argues that subscription businesses require a different mindset from traditional one-time sales. His WIN, KEEP, GROW framework separates revenue into acquisition, retention, and expansion, forcing leaders to look beyond the initial sale and manage the full customer relationship. The book connects this framework to three value levers—market segmentation, pricing metrics, and packaging—along with metrics such as CAC, MRR, churn, ARPS, and LTV. It shows how growth priorities shift over a subscription’s lifecycle and how pricing and packaging can help customers receive more value while increasing expansion revenue. Entrepreneurs and marketers should come away thinking about pricing as a question of customer value, not simply a number.
Win Keep Grow explains why subscription businesses must manage acquisition, retention, and expansion together. Listeners learn how pricing, packaging, and customer value shape profitable recurring growth.
Mark Stiving argues that subscription businesses require a different mindset from traditional one-time sales. His WIN, KEEP, GROW framework separates revenue into acquisition, retention, and expansion, forcing leaders to look beyond the initial sale and manage the full customer relationship. The book connects this framework to three value levers—market segmentation, pricing metrics, and packaging—along with metrics such as CAC, MRR, churn, ARPS, and LTV. It shows how growth priorities shift over a subscription’s lifecycle and how pricing and packaging can help customers receive more value while increasing expansion revenue. Entrepreneurs and marketers should come away thinking about pricing as a question of customer value, not simply a number.
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